Refund policy
RETURNS & REFUNDS POLICY – HOMEHARBOR
HomeHarbor
12 Fortune Place
London
SE1 5JF
United Kingdom
Email: homeharboruk@gmail.com
Contact Number: 07405682630
This Returns & Refunds Policy explains your rights and how returns, exchanges, and refunds are handled when purchasing from HomeHarbor. This policy complies with applicable UK consumer laws.
1. 30-DAY RETURN POLICY
We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition you received it
- Be in its original packaging
- Include any tags, accessories, manuals, or included parts
- Be accompanied by proof of purchase or order confirmation
We reserve the right to refuse returns that do not meet these conditions.
2. HOW TO REQUEST A RETURN
To start a return, please contact us at:
Email: homeharboruk@gmail.com
Please include the following information:
- Order number
- Full name
- Reason for return
- Photos (if the item is damaged, faulty, or incorrect)
Returns sent without prior authorisation may not be accepted.
If your return request is approved, we will provide instructions on how and where to return your item.
3. RETURN ADDRESS
Approved returns should be sent to:
HomeHarbor
12 Fortune Place
London
SE1 5JF
United Kingdom
4. RETURN SHIPPING COSTS
Customers are responsible for return postage costs unless:
- The item is faulty
- The item arrived damaged
- The wrong item was received
In these cases, HomeHarbor will cover the return shipping cost where appropriate.
We recommend using a tracked delivery service, as we cannot guarantee receipt of returned items without tracking.
5. DAMAGED, FAULTY OR INCORRECT ITEMS
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us within 48 hours of receiving your order and provide clear photographic evidence so we can assess the issue and resolve it promptly.
Where appropriate, we will offer:
- A replacement item
- A full refund
- A partial refund
6. NON-RETURNABLE ITEMS
The following items cannot be returned unless faulty:
- Personal care and hygiene products
- Jewellery and personal accessories (for hygiene reasons)
- Perishable goods (such as food, flowers, or plants)
- Custom-made or personalised products
- Hazardous materials, flammable liquids, or gases
- Sale or clearance items
- Gift cards
If you are unsure whether your item is eligible for return, please contact us before purchasing.
7. EXCHANGES
If you would like a different item, size, or colour, the quickest method is to return the original item (once approved) and place a new order separately.
8. EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If your order is delivered to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
Returned items must still meet the return conditions outlined in this policy.
9. REFUND PROCESSING
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved:
- Refunds will be issued to the original payment method only
- Refunds are typically processed within 5–10 business days
- Your bank or card provider may require additional time to complete the transaction
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
10. CONTACT US
For any questions regarding returns or refunds, please contact:
HomeHarbor
Email: homeharboruk@gmail.com
Phone: 07405682630